RESERVATION TERMS

Reservations can be made by the following means:

Reservation by e-mail and telephone

When making a booking by e-mail or phone, it is necessary to send us an inquiry to sales@hotelvegasofia.bg or call +359 2 806 6010, providing information about the name of the guest, period of stay, number of nights, number of adults and children / age /, after which you will be provided a price offer for accommodation by e-mail or phone.

The price offer is valid for 24 hours. Hotel VEGA Sofia reserves the right to change the prices and special offers depending on the hotel occupancy.

Payment of the reservation by telephone or e-mail can be made in the following way:

  • Payment on spot at the hotel in cash or credit/debit card*
  • Payment by bank transfer, indicating name and reservation number as a reason for payment.

* Credit cards accepted: Visa, Visa Electron, MasterCard, MasterCard Electronic, Maestro

Online booking

You can make an online reservation through the online reservation module on our website after entering the required parameters such as period of stay, number of persons and choosing the desired room type.

You will find payment information in the booking engine depends on the selected rate (refundable or not)

Reservations on spot

When making a booking on spot, it is necessary to provide us with the name of the guest, period of stay, number of nights, number of adults and children / age /, after which you will be provided with a price offer for accommodation. Price offer can be either presented in a hard copy or by e-mail.

Payment of the reservation on spot can be made in the following ways:

  • Payment on spot at the hotel in cash or credit/debit card*
  • Payment by bank transfer, indicating name and reservation number as a reason for payment.

* Credit cards accepted: Visa, Visa Electron, MasterCard, MasterCard Electronic, Maestro

When booking on spot, where the check-in date falls in the next 72 hours, payment must be made on spot at Reception desk or upon check-in.

When requesting a company invoice, it is necessary to send the company details in advance before making the payment to e-mail: sales@hotelvegasofia.bg or to provide them on spot before making the payment at the hotel.

Prices

All prices quoted on the hotel’s website are in EURO, with 9% VAT, tourist tax and insurance included. The total amount due by the customer is calculated depending on the number of nights, the number of adults and children, the number and category of the required rooms, as well as the current price offer for the respective period.

Online payments

Accepted credit cards for online payments: Visa, Visa Electron, MasterCard, MasterCard Electronic or Maestro.

Payment by bank transfer

Payment of the reservation can be made by bank transfer of the reservation to the following bank accounts in EUR and BGN:

Company name: CARGO AIR LTD.

Bank: Bank UBB SOFIA
SWIFT / BIC : UBBSBGSF
IBAN in BGN: BG38UBBS80021092053413
IBAN in EUR: BG57UBBS80021416526510

All bank fees and transfer costs are at the client’s expense.

In case of payments by bank transfer in EUR, the amount of the reservation should be calculated according to the national fixed exchange rate at 1 EUR = BGN 1.95583

It is necessary to enter your name and reservation number as a reason for payment.

After successful payment of the value of the reservation on offer, you will receive an invoice for the advance payment.

Payment at the hotel

Payment on the spot at the hotel can be made in BGN (BGN) in cash or by credit card (Visa, Visa Electron, MasterCard, MasterCard Electronic, Maestro).

Reception payments are accepted in BGN (BGN), according to the official BNB fixing 1 EUR = 1.95583 BGN.

Cash payments are accepted for reservations up to BGN 9,999. If the reservation’s cost is over BGN 10,000, the payment should be made by bank transfer or by credit card.

If a company invoice is requested, please provide us with company details before making the payment.

CANCELLATIONS

If you wish to cancel your reservation you can do so by:

Free cancellations are accepted if the policy of the reservation is refundable

Upon refund of the amount paid, all transfer costs (bank fees, etc.) are at the client’s expense.

CHANGES

Changes to reservations (change of names, change of dates, number of guests, type of room) are accepted according to availability and price conditions at the time of the change.